FAQs

Trusting us

Our founder is an accredited Landlord with the NLA – National Landlords Association. The NLA Code of Practice (CoP) is designed to raise and maintain standards in the private-rented sector. It sets out the standards of good practice that member landlords are expected to observe in connection with the letting of their residential properties, and it seeks to promote good relations between landlord and tenant by ensuring a good standard of service to tenants.

Do you accept Pets?

At certain properties we do accept pets and charge an additional £25 per month. If you have a pet and we agree the pet can live at your property we will add a pet agreement to the tenancy. All animals in our properties must be vaccinated, microchipped, flea & worm treated appropriately.

Do you accept Housing Benefit?

At certain properties we are able to accept housing benefit – look for ‘housing benefit considered’ on our key features for each property description. One months rent as deposit plus one months rent in advance will also be required. All housing benefit payments (paid four weekly in arrears) must be paid directly to us, as well as authority given to discuss any housing benefit claim with the council. In some circumstances a guarantor may also be required.

What if my application is rejected?

When viewing one of our properties, we ask that you are upfront and honest with us. We talk through any additional requirements that may be needed on your tenancy at this point before the application process. We need to understand your circumstances to ensure your application is successful. If we do not think it is possible for you to rent our property, we will tell you before you pay any money.

How do I complete the required right to rent checks?

If you have more questions about what identification documents we require to verify your ‘Right To Rent’ in the UK please visit the user guide